Privacy Policy

The website located at https://theresiliencemovement.com.au (and related pages such as /shop) is owned and operated by The Resilience Movement™ (“we”, “us”, “our”). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact: https://theresiliencemovement.com.au/contact/
Email: info@theresiliencemovement.com.au

What personal data we collect and why

We collect personal information that you choose to provide and data collected automatically for the following purposes:

Orders and accounts (WooCommerce): name, billing and shipping details, email address, phone number, order contents, downloads, and account credentials to process purchases, deliver digital products, prevent fraud, provide customer support, and meet legal and tax obligations.
Forms and enquiries: information you submit so we can respond to your enquiry.
Bookings (Calendly): meeting details you provide to schedule calls. Calendly processes this information on its own systems.
Newsletter and email communications: if you opt in, we collect your email address and preferences to send communications such as our newsletter Slice of Resilience. You can unsubscribe at any time.
Technical data: IP address, browser type, device information, pages viewed, cookies, and session data used for security, analytics, performance, and site functionality.

Newsletter and email communications

If you subscribe to our newsletter, including Slice of Resilience, we use your email address to send insights, updates, and related communications. Emails are sent via MailPoet, a GDPR-compliant email delivery service.

You will only receive emails if you have provided consent. Every email includes an unsubscribe link, and you may opt out at any time. We do not sell or share email addresses for marketing purposes.

MailPoet securely stores subscriber information for the purpose of email delivery and maintaining records of consent.

Comments

When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam. An anonymised hash of your email address may be provided to the Gravatar service.

Gravatar Privacy Policy: https://automattic.com/privacy/

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.

Cookies

Cookies are small files stored on your device. We use cookies to keep sessions secure, remember cart contents, and improve site performance.

Comment cookies (saved for convenience)
Login and screen preference cookies
WooCommerce cart and checkout cookies
Analytics and performance cookies

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Embedded content from other websites

Pages on this site may include embedded content such as videos or podcasts. Embedded content behaves as if you visited the external website directly and may collect data, use cookies, or track interactions.

Services we may embed or link to include YouTube, Buzzsprout, Calendly, and social media platforms. Their privacy policies apply.

E-commerce

We use WooCommerce to operate our online store. Information collected during checkout is required to process orders and prevent fraud.

Payments are processed securely by third-party providers such as Stripe or PayPal. We do not store full payment card details on our servers.

Analytics and third-party services

We use trusted services for analytics, security, backups, caching, and SEO. These services may process limited personal data such as IP addresses and usage data.

Who we share your data with

We do not sell personal information. We share data only with service providers necessary to operate our website and services, including hosting, payments, email delivery (MailPoet), analytics, bookings (Calendly), and podcast hosting.

Some providers may be located outside Australia. We take reasonable steps to ensure compliance with Australian privacy standards.

How long we retain your data

Comments: retained indefinitely
Orders: retained as required by Australian tax and consumer law
Accounts: retained until deletion is requested, subject to legal obligations
Newsletter subscriptions: retained until you unsubscribe

Your rights

You may request access to or correction of your personal information and opt out of marketing communications at any time.

Requests can be made via info@theresiliencemovement.com.au. We aim to respond within 30 days.

Security

We take reasonable steps to protect personal information using secure systems and reputable service providers. No method of transmission is completely secure.

If a data breach likely to cause serious harm occurs, we will notify affected individuals and the OAIC as required by law.

International data transfers

Some service providers store or process data overseas, including in the United States and European Union. We take reasonable steps to ensure compliance with Australian privacy laws.

Privacy complaints

If you have concerns about how we handle personal information, contact privacy@theresiliencemovement.com.au.

If unresolved, you may contact the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/privacy-complaints

Changes to this policy

This Privacy Policy may be updated from time to time. Continued use of the site indicates acceptance of the updated policy.

General information only. Not legal advice.